Frequently Asked Questions
A few details before you begin.
Personalization, proofs and the practical details of ordering.
Are these physical printed products?
Yes. FSC stationery is supplied as physical printed products for your wedding.
Is personalization included?
Yes. Personalization of your names, wording and wedding details is included within the established collection design.
How do I submit personalization?
After checkout, use the personalization link in your order-confirmation email. Complete it for the pieces you purchased; the Inquire form is for pre-order and custom questions.
Can I change the watercolor design?
Each collection retains its established watercolor artwork and design. Personalization adapts your wording and event details within that design. Contact FSC before ordering if you have a different design request.
What are proof revisions?
A proof revision round is one consolidated set of requested changes submitted at one time. Gather your changes together so FSC can review them as one round.
How many revisions are included?
Two proof revision rounds are included.
What happens after two revision rounds?
Beginning with round 3, each additional proof revision round is $25.
Can I order more than 250?
Yes. Quantities of 251 or more require a custom quote. Use Inquire to share what you need before ordering.
Are envelopes included?
Invitations include A7 envelopes. Details Cards do not include envelopes. RSVP Cards include A2 envelopes, and Thank You Cards include A2 envelopes.
Does FSC provide digital downloads or templates?
No. FSC offers printed physical stationery, not digital downloads or editable templates. Your digital proof is for review before printing.
How long does production take?
Production begins after final proof approval. Standard production takes approximately 5–10 business days after final proof approval. Shipping/transit time is additional.
Is rush production available?
Rush production may be available depending on capacity. Standard rush is an additional 25% of the order subtotal. Contact FSC before ordering to confirm availability; it is not guaranteed.
Is shipping included?
Review the shipping charges and available options shown at checkout before completing your order.
Can I request a major redesign?
Collections retain their established artwork and design. Contact FSC to discuss major customization before ordering. Major redesign requests after proofing begins start at $50 and may require a custom quote depending on scope.
Do you offer local pickup?
FSC online orders are shipped. Please review the shipping options shown at checkout.
Can I change or cancel my order?
You may request cancellation before FSC begins personalization or proof work. Once that work has begun, the personalization/design portion of the order is non-refundable. During proofing, two revision rounds are included. Beginning with round 3, additional rounds are $25 each. One revision round means one consolidated set of requested changes submitted at one time. Major redesign requests after proofing begins start at $50 and may require a custom quote depending on scope.
Can personalized stationery be returned or exchanged?
Because FSC stationery is personalized and printed to order, it is generally final sale and is not eligible for ordinary returns or exchanges. If FSC is responsible for a production error or a verified printing or production defect, FSC will correct the affected stationery appropriately at FSC’s expense.
What should I review before approving my final proof?
Please carefully review names, dates, times, venue information, addresses, URLs, spelling, punctuation, event details and all other personalized wording. Once final approval is given, FSC prints from the approved proof. A customer-approved correction requested afterward is subject to the applicable reprint cost plus a $35 production reset/setup fee. If FSC caused the error, FSC will correct it at FSC’s expense.
What if my shipping address is incorrect or my order is damaged or lost?
Please provide an accurate and complete shipping address. If stationery arrives damaged, contact FSC promptly with photographs of the shipping packaging, damaged stationery and any visible carrier damage. FSC will review the issue and determine the appropriate replacement and/or carrier-claim process. If a shipment appears lost in transit, FSC will assist with the appropriate carrier investigation or claim process.